Elf School

Eden’s Elf School returns!

Throughout December 2019, we’ll be hosting our 5th annual ‘Elf School’, inviting children to enjoy the immersive festive experience and join the ranks of Santa’s special helpers, learning the ropes and graduating as a fully-fledged Elf.

Due to the success of last years event, we have implemented an online booking system. The experience is FREE to attend but sessions MUST BE PRE-BOOKED using the online system below. You will receive a booking confirmation which will be sent to the email address used at the time of booking. Please do check your junk folder, as sometimes these automatically get placed there.

Elf School Session Timings:

Sunday 1st December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

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Friday 6th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Saturday 7th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Sunday 8th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

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Friday 13th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Saturday 14th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Sunday 15th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm (SEN SESSION)

Thursday 19th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Friday 20th December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Saturday 21st December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Sunday 22nd December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm (SEN SESSION) 

Monday 23rd December – 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm, 1.30pm, 2pm, 2.30pm, 3pm, 3.30pm, 4pm

Tuesday 24th December – 9.30am, 10am, 10.30am, 11.00am, 11.30pm, 12.00pm, 12.30pm,

Please note; Sunday 15th December at 4pm & Sunday 22nd December at 4pm are for children with Special Educational Needs.

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Please do take the time to read the below information before booking.

  • We ask that you please book for ONE SESSION only, to allow fair access to the event for all attendees. Excessive bookings onto multiple sessions through the system may be cancelled at your own risk and without notice.
  • Please email customerservices@edenshopping.co.uk if you have a specific need to request multiple bookings.
  • Please book ONE PLACE PER CHILD – using the child’s name as the reference. – this may need to be altered once the system is fully set-up.
  • All children must be accompanied by an adult/guardian. A maximum of TWO ADULTS will be allowed to attend alongside each child.
  • Please bring your email booking confirmation to be checked by our Elves on your arrival for the session.
  • If you register for a session, but subsequently cannot attend, PLEASE cancel your booking via a link included in your booking confirmation email to allow others to book on to the session.
  • Walk-in spaces may be available on some sessions to fill vacant spots by ‘no shows’ – however, this will be on a purely first come, first served basis, up to a maximum of 25 children per session.
  • Please arrive 15mins before your session to ‘check-in’ with our Elves.
  • No access will be given to children unless they have been pre-booked or allocated a ‘walk-in’ space by our Elves. Please bring a copy of your confirmation booking email with you.
  • Visitors are asked to respect & be considerate towards their fellow session attendees, and allow time for all guests to experience the full spectrum of activities – visits to Santa will be kept brief to ensure everyone gets to meet him

Elf School Location:

Eden’s Elf School 2019 will be situated next to House of Fraser, opposite M.A.C. Please enquire online or at Customer Services for directions.

Food & Drink:

Please do not bring food or drinks into Eden’s Elf School.

Toilet & Baby Changing Facilities:

Toilet & baby changing facilities are available within Eden Shopping Centre – with the closest public facilities situated close to the Customer Services desk in Welcome Hall. These can be found close to Elf School.

Age Suitability:

Elf School is suitable for all ages. Whilst younger children may not be able to complete all the specific crafts/activities, they will still be invited to participate as normal.

 Filming/photography:

Filming/photography of the event may be taking place during you attended session for the purposes of marketing. Please let our Elves know if you do not want to be filmed/photographed at the time.

 If you have any queries regarding this event, please contact customer services on customerservices@edenshopping.co.uk

T&C’s:

  1. The Staff on duty at any given time during Elf School operating hours reserve the right to refuse admission to any member of the public and that a person or persons that are disturbing other customers can be asked to leave the premises.
  2. Eden Shopping Centre reserves the right to refuse the entry onto its premises of any person who is believed to be overly intoxicated and may require any person or customer who is believed to be overly intoxicated to leave the premises immediately without any entitlement to a refund.
  3. No customer is allowed to bring any illegal substances or weapons onto the premises. Anyone found in possession of such items will be refused entry or will be required to leave the premises immediately without any entitlement to a refund. Eden Shopping Centre takes such matters seriously and may report the incident to the police.
  4. If a customer wishes to leave during the session they are to alert the event staff and wait for them to guide them from the premises.
  5. Visitors to Eden Elf School will receive an Elf Hat and be invited to participate in a festive craft. These can be substituted at any time for a suitable alternative. There is no cash alternative for these items.
  6.  Eden Shopping Centre or any third-party company employee will not be liable or held responsible for belongings of any kind that are damaged or have goods or items taken or stolen from them at the Eden shopping Centre.
  7.  Eden Shopping Centre accepts no responsibility for any loss incurred in the event of a cancelled Elf School session. Eden Shopping Centre reserves the right to alter session times, however you will be notified prior to this happening and up to 24 hours before the scheduled session time.
  8.  Please note that Eden Shopping Centre has the right to cancel any event at any time, in the event of this happening you will be notified by email.

OTHER MATTERS

Nothing in these terms and conditions affects your statutory rights as a customer or excludes or limits Eden Shopping Centre’s liability for fraud or for death or personal injury resulting from Eden Shopping Centre’s negligence or for any other liability which Eden Shopping Centre cannot exclude or limit under law.

In addition to its other rights, in the event that a customer or group of customers breach or breaches any of the terms and conditions of this policy Eden Shopping Centre reserves the right to take such action as is necessary to prevent a reoccurrence of such breach (including recovering any costs incurred). Such action may include banning the relevant customer or customers from Eden Shopping Centre premises and/or taking legal action.